Customer Success Manager

This position is responsible for supporting the sales go to market strategy and the customer journey. This includes client on-boarding - ensuring B2B customers receive products in time and complete, supporting marketing initiatives such as training, merchandising, and event marketing.

Company Location: Austria, Salzburg

THE COMPANY:

For my client, an extremely successful Silicon Valley, that has recently started its expansion in Europe, we are currently looking for a Customer Success Manager based in the Austrian HQ in Salzburg.

This position is responsible for collaborating on the sales strategy and customer journey.  This includes client on-boarding – ensuring B2B customers receive products in time and complete, supporting marketing initiatives such as training, merchandising, and event marketing.  Client retention – maintaining and optimizing the customer experience.  Client expansion – increasing the customer lifetime value within the existing account base by up-selling and developing sales leads.

THE ROLE:

  • Upsell existing customers from an assigned geography
  • Input and update Salesforce information to ensure proper management of the account
  • Introduce products to prospective accounts and complete sell-in process when assigned
  • Successfully refers to large sales opportunities to divisional sales managers as necessary
  • Manage inbound calls from existing and prospect accounts by providing exemplary service
  • Manages onboarding of new accounts in collaboration with Territory Sales Manager
  • Track and manage account performance, assist Territory Sales Managers in improving performance
  • Stay abreast of all laws and regulations for selling products in retail
  • Work as a team to help achieve overall company goals

KEY RESPONSIBILITIES:

  • BA/BS degree, marketing or business administration preferred
  • Previously worked in a sale or marketing environment or in a related field.
  • Comfortable working with C-level corporate managers.
  • Working with specialty retail shops focused on lifestyle marketing and community.
  • Working within a dealer/distributor sales environment a plus.
  • Working with CRMs such as Salesforce.
  • Working with ERPs such as Acumatica or NetSuite.
  • Good knowledge of sales, service, and administrative functions.
  • Broad knowledge of the category products and/or services.
  • Excellent organization skills including documentation.
  • Exceptional communication skills both oral and written.

Interested? Please get in touch with Mirko Tagliabue via email: mirko.tagliabue@mtpartners.ch

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